​Welcome to PROMETEA. By accessing or using our website and services, you agree to be bound by these Terms & Conditions. Please read them carefully.

 

1. General

1.1. PROMETEA (reg 16645874, Suurupi, Sombre tee 2, 76907)  ("we", "us", or "our") is a company registered in Estonia. 

1.2. By using our website and services, you agree to comply with and be legally bound by the terms and conditions set out herein.

 

2. Eligibility

2.1. You must be at least 18 years old to use our services.

2.2. By using our services, you represent and warrant that you have the right, authority, and capacity to enter into this agreement and to abide by all terms and conditions.

 

3. Products and Services

3.1. We offer a range of products and services listed on our website. All product descriptions and images are provided for informational purposes only.

3.2. We do not warrant that the product descriptions or other content on our site are accurate, complete, reliable, current, or error-free.

 

4. Orders

4.1. All orders are subject to acceptance and availability.

4.2. We reserve the right to refuse service to anyone for any reason at any time.

 

5. Pricing and Payment

5.1. Prices are subject to change without notice.

5.2. Payments must be made through the payment methods available on our website.

 

6. Shipping and Delivery

6.1. Delivery times are estimated and are not guaranteed.

6.2. We are not responsible for delays caused by third parties such as courier services.

 

7. Returns and Refunds

7.1. Please refer to our Return and Refund Policy for detailed information.

 

8. Limitation of Liability

8.1. We are not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services.

 

9. Governing Law

9.1. These terms and conditions are governed by and construed in accordance with the laws of Estonia.

 

10. Changes to Terms & Conditions

10.1. We reserve the right to modify these terms at any time. Any changes will be posted on this page.

If you have any questions about these Terms & Conditions, please contact us at info@prometeabtc.com.

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Return and Refund Policy

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At PROMETEA, we want you to be satisfied with your purchase. If you are not satisfied, you can return the product under the following conditions:

 

1. Returns

1.1. Returns must be made within 14 days of receiving the product.

1.2. The product must be in its original condition and packaging.

1.3. To initiate a return, please contact us at info@prometeabtc.com.

 

2. Refunds

2.1. Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund.

2.2. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 31 days.

2.3. Shipping costs are non-refundable.

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3. Exchanges

3.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@prometeabtc.com.

If you have any questions about our Return and Refund Policy, please contact us at info@prometeabtc.com.

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Delivery Information

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At PROMETEA, we strive to ensure your orders are delivered in a timely manner.

 

1. Shipping

1.1. We offer various shipping options. Shipping costs and delivery times vary based on your location and the shipping method selected.

1.2. Orders are processed within 3 business days.

 

2. Tracking

2.1. Once your order has been shipped, we will provide you with a tracking number.

 

3. International Shipping

3.1. We ship internationally. Please be aware that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

 

4. Delays

4.1. Delivery times are estimated and may be affected by factors beyond our control, such as customs delays or courier disruptions.

If you have any questions about our Delivery Information, please contact us at info@prometeabtc.com.